Refund policy

We have a 14-day return policy, meaning you have 14 days from receipt to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at shopify@bunfan.com. Please note that returns will need to be sent to the following address: 

Bunfan Games LLC
3921 Oak Mill Rd
Orange Park, FL 32065
United States

If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return questions at shopify@bunfan.com.

Damages and issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain items cannot be returned, including custom or personalized orders, made-to-order items, digital downloads and download codes, and gift cards. Sale and clearance items are final and cannot be returned. Please get in touch if you have questions about a specific item.

Exchanges
The fastest way to get what you want is to return the item you have, then make a separate purchase for the new item.

European Union 14-day cooling-off period
If your order is shipped to the European Union, you have the right to cancel or return it within 14 days for any reason, without justification. As above, the item must be in the same condition you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds
We will notify you once we've received and inspected your return and let you know whether the refund has been approved. If approved, you'll be refunded automatically to your original payment method within 10 business days. Please note it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at shopify@bunfan.com.